We usually make payments within five working days of vouchers being redeemed.
If a charity’s own website takes us to their own choice of donation service, there may be a delay of a few days between us making the payment and the donation service passing it on to the charity. This is because they usually put multiple donations together into a single payment to reduce administrative and transaction costs for themselves and also for the charity. However, from the moment we make the payment, it will normally show on the charity’s account with the online payment service, so that the charity can see that a payment is imminent.
Users are able to utilise the automated ‘Check a Voucher’ facility on our website, to see if we have completed processing the payment for any individual voucher.