FAQs – What is Your Refund Policy?

We want you to be happy with every aspect of with the Charity Vouchers service. In the unlikely event that you have any complaints or problems at all with your order, please contact us and we’ll always do our best to resolve them.

If you are still unhappy with your order or wish to cancel it for any reason at all, you may return the unused vouchers and cards to us free of charge, within 21 days of receipt, for a full refund. Simply post them to: Freepost RTKS-EECH-ZUEU, Charity Vouchers, 6 The Pightle, Burnham Thorpe, KING’S LYNN, PE31 8HT. We also ask that you email or call us to enable us to cancel the voucher numbers involved.

To ‘return’ e-vouchers or printable vouchers please ‘reply’ to us with a covering message and we will cancel the voucher’s unique identification number/s and refund your money in full.