FAQs – Will the Donors Receive a Confirmation of the Donation from the Charity they Choose?

When the voucher is redeemed, the donor has the option to give their email address. Once the donation payment has been made, if we have the donor’s email address, we will send them the unique donation reference from the charity, together with a message of thanks from the charity if one has been provided. The donor’s email address is not passed on to the charity. Regrettably, we cannot send out donation confirmations by post due to the high postage cost involved.

No details of the donor are given to the charity. If a donor wishes to have their details shared with the charity they need to actively request this in writing to us.

If a donor redeems their voucher anonymously but later decides that they would like the acknowledgement from the charity, they can contact us and we will be very glad to assist.