FAQs

Ordering

How much do Charity Vouchers cost?
The price you pay is the face-value of the voucher/s plus a small fee towards our costs:-

E-vouchers and printable vouchers – a fee of £1.00 per voucher is charged for processing.
Posted vouchers/cards – a printing/processing fee is charged which is £1.50 per voucher, plus there is a one-off fee of £1.00 per order to help cover costs of postage and packing (P&P).

For example
1x £30.00 e-voucher costs £30.00 + £1.00 (processing) = £31.00
1x £30.00 posted voucher costs £30.00 + £1.50 (printing/processing) + £1.00 (P&P) = £32.50.

2x £30.00 e-vouchers cost £60.00 + £2.00 (processing) = £62.00
2x £30.00 posted vouchers cost £60.00 + £3.00 (printing/processing) + £1.00 (P&P) = £64.00

Our fees help us to cover our costs and therefore avoid the need to take any commission on voucher donations when they are sent to charities. In this way we are able to guarantee that, when vouchers are redeemed, 100% of the value of the voucher is given to the charity. As a not-for-profit company, we aim to pass on as much money as possible to the charities we were set up to help.

For more information about how we cover the costs of running the company, please see the FAQ question in the ‘General’ section below: “How is the Charity Vouchers service funded?

What denominations are Charity Vouchers available in?
We offer a wide range of vouchers from £15 upwards: £15, £20, £25, £30, £35, £40, £50, £60, £70, £75, £80, £90, £100, £150, £200, £250, £500. If you would like a voucher for an amount we don’t show, please contact us directly and we will be glad to arrange it for you.
How Can I Order Charity Vouchers?
Online, by phone or by post…..
You can order on-line on this website or by Freephone on 0800 652 3185 or on 01328 730530.

Our working hours are – Monday to Friday: 9-5

You may prefer to print out your order at home and then post it to us with a cheque. To do this just follow the normal ordering online process then, when have filled in the ‘Checkout’ page, simply print out that page and post it to us, together with a cheque for the final total value of your order, using our Freepost Address: FREEPOST RTKS-EECH-ZUEU, Charity Vouchers, 6 The Pightle, Burnham Thorpe, KING’S LYNN, PE31 8HT. Please make cheques payable to ‘Anglia Giving’.

Can I order two Charity Vouchers for one card in a posted order?
Yes. Any posted orders of £30 or over may be split into 2 vouchers, at no extra charge. So, for example, a customer might prefer to order two £25 vouchers to go in a card instead of just one £50 voucher. This gives the recipient the choice of giving both vouchers to one charity or giving the first voucher to one charity and the second to another. However, because of the additional costs involved in sending additional vouchers and processing additional voucher redemptions, we ask customers to limit this to two vouchers per card.

To order two vouchers for a single posted card, just proceed as you would normally to order a voucher. When you see the ‘Order Notes’ field on the ‘Checkout’ page, simply type a note to ask for two smaller denomination vouchers rather than one large denomination voucher. We’ll do the rest.

We regret that we can only do this for posted vouchers and are not able to do the same for printable and e-vouchers – for which, each additional voucher incurs an additional £1 administration fee.
However, please note that a donor can always split their voucher between two charities. This is explained in the ‘Redeeming’ section of our FAQs page.

What is Your Refund Policy?
We want you to be happy with every aspect of with the Charity Vouchers service. In the unlikely event that you have any complaints or problems at all with your order, please contact us and we’ll always do our best to resolve them.

If you are still unhappy with your order or wish to cancel it for any reason at all, you may return the unused vouchers and cards to us free of charge, within 21 days of receipt, for a full refund. Simply post them to: Freepost RTKS-EECH-ZUEU, Charity Vouchers, 6 The Pightle, Burnham Thorpe, KING’S LYNN, PE31 8HT. We also ask that you email or call us to enable us to cancel the voucher numbers involved.

To ‘return’ e-vouchers or printable vouchers please ‘reply’ to us with a covering message and we will cancel the voucher’s unique identification number/s and refund your money in full.

What Are E-vouchers?
E-vouchers are the same concept as our standard vouchers but are simply sent as an e-mail gift to the recipient. The email is sent to the buyer first, to add their own message and then they ‘forward’ it to the recipient at the time of their choosing.

The email contains the image chosen by the buyer from our range, for example a ‘Happy Birthday’ image, and below that is an image of a Charity Voucher, for the value ordered.  All the recipient needs to do in order to redeem it is to click on the unique Voucher Identification Number. It will then take them straight to the online redeeming page of our website with the voucher number and value automatically filled in.

E-vouchers have several advantages over our standard vouchers and cards:

  • they are great last-minute gifts because orders received during normal working hours are usually processed, and the e-vouchers sent out, on the day of ordering. (Our normal working hours are:  Monday to Friday: 9-5). Very often, vouchers are issued within the hour. This means they can usually be with the intended recipient the same day.
  • easy redeeming means that vouchers can be donated to the charities very quickly and can start ‘making a difference’ very quickly too.
  • for friends and family overseas, e-vouchers are both faster and cheaper to send than our posted vouchers. Then, coupled with our online redeeming, anyone anywhere in the world can donate the voucher to a UK charity straight away.
  • they are a ‘greener’ gift because, of course, almost no physical resources are consumed in producing and posting the vouchers, cards, envelopes, etc.
  • last but not least, because we don’t have any printing and posting costs, e-vouchers work out significantly cheaper than cards/vouchers sent by post.

(Please note that orders received outside our normal working hours will be processed at the start of the next working day).

To buy e-vouchers, simply go through the normal steps to buy a voucher and you will be asked which format you would like to order: posted voucher, print-your-own voucher or e-voucher.

What Are Printable Vouchers?
Printable Vouchers are the same concept as our standard vouchers except that we email you a voucher (in an A4 foldable ‘card’ format) to print out yourself.

To buy printable vouchers, simply go through the normal steps to buy a voucher and, at the end, you will be asked which format you would like to order: posted voucher, printable voucher or e-voucher.

The voucher is sent in an Adobe ‘.pdf’ format – so almost all computers will be able to open it very easily. To see an example printable voucher, or to confirm that your computer can open ‘pdf’ files, please click here.

Printable vouchers have some real advantages over our standard vouchers and cards:

  • They are great last-minute gifts because orders are processed, and the vouchers sent out, on the day of ordering (Our normal working hours are: Monday to Friday: 9-5), and often within the hour. This means they can be with the intended recipient the same day!
  • You can still write your own message inside the ‘card’ which means that the voucher keeps that ‘personal’ feel
  • The finished, folded voucher and ‘card’ look great and, if you have thick photo-quality paper, and print at ‘photo-quality’, they look and feel better still.
  • They are a ‘greener’ gift because fewer resources are consumed producing and posting the vouchers, cards, envelopes, etc.
  • Last but not least, because we don’t have any printing and posting costs, printable vouchers work out significantly cheaper than cards/vouchers sent by post.

(Please note that orders received outside normal working hours will be processed at the start of the next working day).

I haven't received the e-voucher/printable voucher I ordered?
If your order was placed during our normal working hours and you haven’t received it within three hours of the order being placed it will often mean that we have sent the order but that it has been filtered out by your email programme. Please check the Junk, Spam and Deleted folders. If the voucher is there it can usually just be dragged back to the ‘Inbox’ and used in the normal way.

In the unlikely event that our email/s are still not visible, please contact us and we will be glad to resend the voucher/s. It is also helpful if you have a second email address we can send to as well, because it may have different settings which avoid the problem of filtering.

In practice, these situations are rare, and most customers receive their vouchers within an hour of their orders being placed, without any difficulties at all.

Redeeming

Do Charity Vouchers have an Expiry Date?
Yes. The standard Charity Vouchers are valid for a minimum of one year from the date of purchase: a ‘valid until’ date is printed on the front of each voucher. However, the sooner vouchers are redeemed, the sooner the money can be put to good use by the charities!

As with all gift vouchers, some Charity Vouchers we sell will never get used – sometimes they get lost or forgotten about. However, we do everything we can to keep this number to a minimum by making it as easy as possible to redeem vouchers by offering Freepost, Freephone, online redeeming via a mobile phone, tablet or PC and so on. For Charity Vouchers which do expire without being redeemed, their cash value is used to help fund the running of the not-for-profit Charity Vouchers service, alongside income from our processing fees. Without these sources of income it would not be able to run the company and, in turn, would not be possible to make the money for charities which the Charity Vouchers service currently generates.

If you were given a voucher but have misplaced it, we are happy for you to ask the person who gave it to you to contact us and we will normally be able to reissue the voucher. There is no charge for doing this.

Which Charities can Charity Vouchers be Given To?
Charity Vouchers can be given to well over 100,000 charities.

In England and Wales Charity Vouchers can be given to any Registered Charity.

In Scotland and Northern Ireland we can also make donations to most charities but we ask all donors to provide their contact details in case of any problem in making the donation.

For charitable organisations which are not Registered Charities, we regret that we normally cannot make donations. Please contact us directly if the organisation you wish to donate to is not a Registered Charity.

We will always try to make payment to a donor’s chosen charity if at all possible. Occasionally there can be problems doing this, for example where we are unable to clarify that an organisation has a clear charitable purpose or where a charity no longer exists or where there is more than one charity with a similar name. Consequently, we advise all donors to provide contact details in case of any query about making the donation to their chosen charity. If there is a problem we will ask the donor to clarify exactly which charity they wished to give to and occasionally we may have to ask the donor to choose an alternative organisation.

In the event that we do not have contact details for the donor, and we are unable to make a donation to the charity named for any reason, then the staff at Anglia Giving will use their discretion to make a payment to a charity whose area of activity seems the closest fit to the charity nominated. We would prefer not to do this if it could be avoided which is why we ask all donors to provide their contact details, although we do not make it compulsory.

Charitable organisations outside the United Kingdom. Regrettably, we cannot make payments to charitable organisations outside the United Kingdom. If you require clarification on this point, please contact us directly on 0300 365 1530 or 0044 1328 730530 if you are outside the UK.

Can I split my Charity Voucher between two or more charities?
Yes. Vouchers of £20 or over may be split between 2 or more charities, as long as the value of the donation to any individual charity is not less than £10.

Although we always try to accommodate the wishes of our donors, as a general rule we prefer donors not to split vouchers up into too many smaller donations. This is because of the additional staff time it takes to process each separate donation. As an example, we would be happy for a donor to split a £50 voucher into two £25 donations. However, ideally we would prefer the donor not to split it into five separate £10 donations.

To split a single voucher between two charities when donating, simply go online, enter the voucher number and then enter the first charity you wish to support, together with the value you wish to donate to them. Then, repeat the process to donate to the second charity, this time entering the remaining value of the voucher.

How does Anglia Giving pay charities?

The method that Anglia Giving uses to make payments to charities depends on a variety of factors – in particular, which payment services the charity uses and also the value of the voucher.

The preferred method we use is a service called MyDonate. This service applies a very small fee to cover payment processing and Anglia Giving pays that fee itself. This is the commonest method we use to make donations. Anglia Giving also makes some payments directly by bank transfer and also, occasionally, by cheque. In all these situations the charity receives 100% of the value of the voucher.

If we have to make a payment via the charity’s own website, or by using a donation platform specifically recommended by the charity, we again give 100% of the voucher value but the charity usually incurs fees/charges at their end. It is often not clear what the costs will be but they can occasionally be up to 5% of the donation value.

How Long Does Anglia Giving Take to Pay Charities Once Vouchers are Redeemed?
We frequently make payments on the same day a voucher is redeemed. During the Christmas period the high number of payments mean that donations tend to take longer to pay. However, overall in 2016/17 the average time between notification and payment was approximately just one working day.

If we go directly to a donation service, or the charity’s own website takes us to their own choice of donation service, there will usually be a delay of a few days between us making the payment and the donation service passing it on to the charity. This is because they usually put multiple donations together into a single payment to reduce administrative and transaction costs for themselves and also for the charity. However, from the moment we make the payment, it will normally show on the charity’s account with the online payment service, so that the charity can see that a payment is imminent. For example MyDonate makes payments to charities weekly.

Users are able to utilise the automated ‘Check a Voucher’ facility on our website, to see if we have completed processing the payment for any individual voucher.

Will the Donors Receive a Confirmation of the Donation from the Charity they Choose?
When the voucher is redeemed, the donor has the option to give their email address. Once the donation payment has been made, if we have the donor’s email address, we will send them the unique donation reference from the charity, together with a message of thanks from the charity if one has been provided. The donor’s email address is not passed on to the charity. Regrettably, we cannot send out donation confirmations by post due to the high postage cost involved.

If a donor redeems their voucher anonymously but later decides that they would like the acknowledgement from the charity, they can contact us and we will be very glad to assist.

Can People See Which Charity is Given a Particular Voucher?
No. We regard that information as private to the donor and we do not give it out. When someone uses our ‘check-a-voucher’ service they are only told whether the voucher has been used yet, not which charity it has gone to. We may publish or give out general information about which charities have been receiving donations but it will not link any particular voucher to a particular charity.
I Live Outside the UK, How Can I Redeem My Voucher?
The easiest way is to redeem it online via our website. Alternatively call us on +44 1328 730530.

The Charity Voucher scheme was set up to raise money for UK charities and we regret that we are not able to donate to charities outside the UK. (However, many UK Registered Charities work partly or primarily outside the UK).

General

How is the Charity Vouchers service funded?

Anglia Giving, the company which runs the Charity Vouchers service, is a not-for-profit organisation. Much of the day-to-day administration for Anglia Giving has always been done on a voluntary basis, which greatly reduces the costs of running the company. Nevertheless, there are still significant costs to running the business and, like any company, it has to be viable to survive.

The service is funded in a several ways. Ever since it was set up in 2002, the service has benefitted from generous private financial support, which has supplemented its other income. Most of our remaining income is from unused, expiring vouchers (see FAQ: ‘What happens to any unredeemed vouchers?’). The next biggest source of income is the processing fees charged on the sale of vouchers.

As a result of operating under this business model, we remain able to guarantee donors that 100% of the value of all redeemed vouchers goes to the charities chosen, which we see as an essential part of providing the Charity Vouchers service. In addition, the model allows us to continue to be able to donate to some two hundred thousand charities, rather than having to restrict donors to choosing from perhaps just a few hundred – which would be much cheaper to administer but which would, we feel, would lose a significant part of the value of the service we offer. Lastly, this model allows us to continue operating without the need for sponsorship or carrying advertising or in any way compromising the independence of the company.

What Happens to any Unredeemed Vouchers?
As with all gift vouchers and gift cards, some do not get redeemed. Anglia Giving, which runs the Charity Vouchers service, is formally constituted as a not-for-profit company. As a result, money from unused vouchers can never be withdrawn from the company as ‘profit’. Instead we use it, alongside income from our processing fees, as an integral source of funds to help cover costs involved in running the Charity Vouchers service itself.

Any remaining funds are distributed to a wide variety of the United Kingdom’s best-known charities including: Medecins Sans Frontieres, the Alzheimer’s Society, the National Society for the Prevention of Cruelty to Children (NSPCC), Cancer Research UK, Concern Worldwide, Habitat for Humanity, the British Red Cross, the Disasters Emergency Committee (DEC), the Royal National Institute for the Deaf (RNID), WaterAid, the British Heart Foundation, The Samaritans and others.

Who Runs the Charity Vouchers Service?
The Charity Voucher service is run by Anglia Giving, a not-for-profit company, Limited by Guarantee, set up in 2002 specifically to run the scheme to encourage charitable donations. See About Us.

Anglia Giving is not a Registered Charity because it’s purpose is fund-raising for Registered Charities and it does not have its own specific ‘charitable purpose’, i.e. a particular cause it raises money for. This would probably be required by the Charity Commission in order to be able to register as a charity.

Instead, the organisation is formally constituted as a not-for-profit, social enterprise company (belonging to the National Council for Voluntary Organisations – NCVO and also to Social Enterprise UK).

Any surplus funds, after covering operating costs, are used to improve aspects of our service or else are donated UK charities.

Does Anglia Giving Take a Commission on Each Voucher?

No. When a voucher is redeemed, the full face-value of the voucher is sent to the charity which the donor has chosen to help.

However, as with all gift-vouchers, some Charity Vouchers don’t get redeemed and eventually expire. The company uses the majority of the money which results from this, to help cover its core costs (see FAQ: ‘What happens to any unredeemed vouchers?’). This is in addition to income from the processing fees charged to buyers, and is also in addition to generous private financial support which the organisation has received since it was established in 2002. The Charity Vouchers service has also been able to run at very low cost because it has been able to rely heavily on volunteers to do the day to day processing work.

It is this combination of factors which enables us to be able to ensure that we remain able to guarantee donors that 100% of the value of all redeemed vouchers goes to the charities chosen, which we see as an essential part of providing the Charity Vouchers service

Can Tax be Reclaimed Under the 'Gift Aid' Scheme?
Regrettably, Charity Vouchers fall outside the government’s Gift Aid Scheme at present and no tax can be reclaimed, either by the voucher buyer, ourselves or by the receiving charity.
What is the company's Privacy Policy?
Anglia Giving takes the privacy of both the voucher purchaser and the voucher recipient very seriously. Vouchers can be donated completely anonymously by the recipients if preferred. Anglia Giving has not had a single data breach since it’s establishment in 2002 – and continues to take active steps to maintain this record. Our policy is that we do not pass user details on to any third parties at all, including charities, except on the rare occasions we are specifically asked to do so by a user. This continues to be our policy. Please click here to see our privacy policy in full.
What is Anglia Giving's policy on treating customers and donors fairly?
Anglia Giving takes all reasonable steps to treat users of its service fairly and with respect.
Our Frequently Asked Questions page is written in plain English and explains to all service users how the business operates, including how it is funded. It also explains in detail the methods we use to make donations on behalf of users, and how we protect their personal data – it is only ever shared with charities if we are explicitly asked by the donor to do so.

Anglia Giving takes into account the needs of any potential donor who may be in a vulnerable circumstance or require additional care and support to make an informed decision. We encourage people to contact us if they have any queries at all, and we provide a Freephone number to call. We answer most calls in person and immediately and without complex ‘menus’ to work through.

Anglia Giving aims to respond appropriately to the individual needs of all customers and donors and to adapt its offer to suit the needs and requirements of different service users. For example, Anglia Giving makes it very easy for all its users, including any vulnerable users, to donate their vouchers. This is done by offering four free methods to redeem vouchers. This even includes providing a Freepost envelope with all our posted vouchers so that a donor only needs to write the name of their chosen charity on the front of the voucher and post it back to us. Because it is Freepost, the postage cost is met by Anglia Giving. Once again, a Freephone number is also available. The whole process is designed to be as easy as possible for everyone to use.

When redeeming vouchers there is a deliberate policy of not recommending or promoting any particular charity or charities so that users who may be more easily inflenced are left completely free to make their own choice of charity to donate to.

Anglia Giving will never exploit the credulity, lack of knowledge, apparent need for care and support or vulnerable circumstance of any user of its service at any point in time. If we know or have reasonable grounds for believing that an individual lacks capacity to make a decision to purchase vouchers we will not accept the order. Any order placed by someone who is subsequently found to have lacked capacity at the time of purchase will be refunded immediately and in full.

Finally, there is a link to our Privacy Policy and Terms & Conditions on every page of our website and our Terms and Conditions are also included with every order issued. Wherever possible we aim for a straightforward and open approach to providing the Charity Vouchers service.

Anglia Giving has been operating since 2002 and is proud of the care it has always taken over all users of the service and is 100% committed to ensuring that this quality of service continues in the years ahead.

If you would like any further information about this area, please contact us on our Freephone number between 9am and 5pm any weekday or use the Contact Us page to find an alternative method that is convenient for you.

I have a complaint - what should I do?
In the event that you have a complaint about any aspect of the Charity Vouchers service, we want to hear about it and we want to put things right. Similarly, if we’ve made a mistake in anything we’ve done in our day-to-day operation, we want to resolve it as soon as possible.

If, on the other hand, there is anything we do routinely which you believe we should be doing differently, for example if you believed we were not being clear about some aspect of how the company operates, or if you believe the instructions on a particular page of the website are unclear, we want to hear about that too; we will always take suggestions on board if we believe they will improve what we do. On the other hand, if we don’t think the suggestion would help, we can – at least – provide you with a thorough explanation of why we do something the way we do.

If you are a member of the public, or you represent a company, or you represent a charity… we want to hear from you. If it’s a problem, we can’t solve it if we don’t know what it is and, if it’s a suggestion for a possible improvement, we would really like to consider it.

We aim to deal with any complaints on the same day we receive them, and to look at any other suggestions no later than 2 working days after receiving them.

To contact us, simply email help@charityvouchers.org or call us on call us on our Freephone number 0800 652 3185 or on 01328 730530 and we will always be glad to do our best to help. If you are ringing and it’s not during our normal working hours (Monday to Friday : 9 – 5), please leave a message and we’ll get back to you as soon as the office re-opens. (Occasionally we pick up on urgent issues outside office hours as well and, if so, will work to try to resolve the problem straight away).

Alternatively you can write to: Anglia Giving Ltd, 5-6 The Pightle, Burnham Thorpe, King’s Lynn, PE31 8HT
or use our Freepost address: Freepost RTKS-EECH-ZUEU, Charity Vouchers, 6 The Pightle, Burnham Thorpe, KING’S LYNN, PE31 8HT

You can also contact us via our online form below:

Charity Vouchers Enquiry Form

Get in touch
    Our Privacy Policy can be found here Privacy Policy (opens in a new tab)

We are here to help you and to provide you with a service that works as well as it possibly can. Please get in touch!