How it Works: Ordering and Redeeming

ORDERING

Occasion – Choose the occasion you want, such as Happy Christmas, and then choose a particular design for your card/voucher from our selections.
Format – Choose which of the three voucher formats you would like: the normal card and voucher which we send by post, an e-voucher which we send out by email and you forward it on by e-mail, or a print-it-yourself voucher which we email to you. More information about each format is provided below.
Value – Choose the value of the voucher you want: from £15 upwards: £15, £20, £25, £30, £35, £40, £45, £50 and so on.
Cost – The cost is the face-value of the voucher/s plus a small fee towards our costs:
For e-vouchers and printable vouchers the fee is £1.00 per voucher for processing.
For posted vouchers/cards the fee is £1.50 per voucher, plus a one-off fee of £1.00 per order for postage/packing.
For more information on how our charges work out, please click here and then click on ‘How much do vouchers cost?’.
Expiry – Our standard vouchers are now valid for a full two years from the date of issue, and the expiry date is clearly shown on every voucher issued.

Charity Vouchers Dove
POSTED CARDS/VOUCHERS: Our standard vouchers are sent out in an attractive greetings card. We post your voucher and card to you by First Class mail, usually on the same day it is ordered.

Next, you give the voucher to whoever it’s for. Give it to them by hand, or pop it in the post.

If it’s urgent, or if you’re outside the UK, you may prefer us to add your personal message to the card for you, and post it directly to the recipient on your behalf. There is no additional fee for this service. (To do this, when you get to the ‘Checkout’ page, tick the box that says ‘Ship to a different address?’, fill in the recipient’s details, then write your personal message in the ‘Order Notes’ box, and we’ll do the rest).

The fees for posted vouchers/cards are £1.50 for each voucher, plus a one-off fee of £1.00 per order for postage and packing.

PRINT-YOUR-OWN VOUCHERS: This is the same service as the posted cards and vouchers but, instead of posting, we e-mail you a voucher (in an A4 foldable format) to print out yourself. You then fold it with two quick folds into a ‘card’. Cheaper than our posted vouchers, and perfect for really last-minute gifts! (Please note that orders received outside normal working hours will be processed at the start of the next working day).

The voucher is sent in an Adobe ‘.pdf’ format – so almost all computers will be able to open it very easily. To see an example voucher, or to check that your computer can open ‘pdf’ files, please click here.

The charge for printable vouchers is simply the face-value of the voucher plus a £1.00 processing/handling fee for each voucher.

E-VOUCHERS: This is the same service but all done by e-mail instead. E-vouchers are great for really last minute presents, or for sending from abroad, and they’re cheaper than our posted vouchers. E-vouchers are also great ‘green’ gifts. To order, simply select the value of the voucher you want and we will issue your e-voucher to you, usually within the hour. (Please note that orders received outside normal working hours will be processed at the start of the next working day).

You will receive an email with an image of a voucher, a unique voucher number, and an explanation of how e-vouchers work. You just add your own subject line and message to the email and then forward it to the recipient. When they get it, the text explains everything they need to know. They click a link which goes straight to the online-redeeming page of our website with their voucher number and value automatically filled in. All they need to do is type in the name of the charity they want to give to!

The charge for e-vouchers is the face-value of the voucher plus a £1.00 processing/handling fee for each voucher.

REDEEMING VOUCHERS

There is a choice of ways to redeem vouchers, which make it both quick and easy to do. There are literally thousands of charities to choose from and, when a voucher is redeemed, the charity chosen gets 100% of the value of the voucher. If we have a donor’s contact details we send them the donation reference number from the charity as soon as the donation has been made. For more information click here.